Customer Success Manager, Enterprise

Overview

Role focused on customer success and product advocacy for SafeBase.

Ideal candidate has 5+ years in Customer Success with enterprise-level accounts and strong technical skills.

Locations

• United States

Requirements

• 5+ years in Customer Success
• Strong technical understanding
• Exceptional communication skills
• Ability to multitask
• Attention to detail

Responsibilities

• Develop customer relationships
• Onboard new customers
• Deliver ongoing training
• Manage success plans
• Lead renewal conversations
• Advocate for customer needs
• Understand customer business drivers
• Provide live chat support

Benefits

• Healthcare coverage
• Flexible Time Off
• Paid Parental Leave
• Learning & Development budget
• 401K plan
• Work from home stipend
• Disability and life insurance