Customer Success Manager - Commercial

Overview

Role focused on enhancing customer experience and driving product adoption.

Ideal candidate should have 5+ years in Customer Success Management with strong communication skills.

Locations

• United States

Requirements

• 5+ years in Customer Success Management
• BA/BS or Equivalent
• Power user in Slack, Zoom, Google Workspace, and CRM systems required
• Experience in B2B SaaS required
• Security, Compliance, and/or GRC experience preferred

Responsibilities

• Serve as primary contact for customers
• Collaborate with teams to identify value opportunities
• Conduct milestone meetings with customers
• Build understanding of Drata's platform
• Become trusted advisor for compliance journey
• Identify and mitigate risks

Benefits

• 90-100% paid healthcare premiums
• Flexible Time Off
• 16 Weeks Paid Parental Leave
• $500 for professional development
• $1,000 for home office expenses
• 100% paid disability and life benefits