Account Manager, Client Support

Overview

Role involves managing client inquiries and providing platform guidance.

Ideal candidate has 2+ years in client-facing roles and strong analytical skills.

Locations

• Philippines

Requirements

• 2+ years in account management or customer support
• Bachelor's Degree required
• Experience with SaaS or digital platforms
• Familiarity with ticketing systems
• Strong analytical and communication skills

Responsibilities

• Manage client inquiries
• Educate clients on platform usage
• Resolve billing inquiries
• Collaborate with internal teams
• Identify opportunities to enhance client experience