Technical Support Specialist - Level 2

Overview

Role involves providing secondary support and technical ownership of customer integrations.

Ideal candidate should have 2+ years of technical support experience and strong problem-solving skills.

Locations

• United States

Requirements

• Associate's degree required
• 2+ years of Technical Software/IT Support experience
• Experience with programming languages preferred
• Proficient in Microsoft Office Suite and Salesforce
• Strong understanding of APIs
• Experience using Postman and SQL database
• Experience creating troubleshooting documentation

Responsibilities

• Troubleshoot and resolve escalated cases
• Serve as technical owner for new customer integrations
• Leverage documentation and partner with Development team
• Provide feedback to Level 1 Support team
• Provide technical expertise on client calls

Benefits

• Remote work environment
• Annual company offsite
• Generous leave package
• Medical, dental, and vision insurance
• 401(k) company match
• One-time workspace reimbursement