Manager, Voice of the Customer, ANZ

Overview

Role focused on leading customer feedback initiatives across Australia and New Zealand.

Ideal candidate has 6+ years in customer insights with strong data analysis and collaboration skills.

Only candidates from Australia and New Zealand are considered

Locations

• Australia, New South Wales, Sydney
• Australia, Victoria, Melbourne

Requirements

• 6+ years in customer insights or experience strategy
• Experience with qualitative and quantitative data analysis
• Cross-functional collaboration skills

Responsibilities

• Design and implement VoC strategy
• Develop customer insights reporting
• Transform feedback into actionable outcomes
• Define metrics linking feedback to outcomes
• Establish comms strategy and feedback loop

Benefits

• Comprehensive benefits
• Diversity and inclusion initiatives
• Career development opportunities