Enterprise Customer Success Manager

Overview

Role focused on managing relationships with strategic accounts and ensuring client success.

Ideal candidate has 5+ years in nonprofit and B2B SaaS with strong account management skills.

Locations

• Canada
• United States

Requirements

• 5+ years nonprofit experience
• 5+ years B2B SaaS experience
• Proven account management experience
• Comfortable with data analysis and CRMs
• Excellent communication skills
• Strong organizational skills
• Compassionate towards nonprofits

Responsibilities

• Manage strategic accounts
• Optimize product usage
• Proactively manage accounts
• Analyze data for revenue optimization
• Provide client support
• Collaborate with teams
• Track customer interactions

Benefits

• Remote work
• Generous time off
• Health insurance
• 401(k) plan
• Home office reimbursement
• Employee equity plan
• Wellness program