Manager, Account Manager

Overview

Role involves managing the commercial performance and customer journey as an Account Management lead.

Ideal candidate has 4+ years in Account Management with SaaS experience and strong leadership skills.

Locations

• United Kingdom, England, London

Requirements

• 4 years of Account Management experience
• 1 year as Account Management lead
• Experience with Salesforce, Gainsight, and Metabase

Responsibilities

• Lead and develop a customer success team
• Manage a portfolio of enterprise customers
• Collaborate with Sales, Product, Marketing, and Support
• Refine customer lifecycle touch-points
• Drive achievement of CS strategy and goals
• Understand churn and expansion drivers
• Handle customer escalations
• Communicate effectively with leadership

Benefits

• 28 days annual leave
• 2 weeks remote work
• Enhanced Parental Leave
• Medicash health cash plan
• Competitive compensation
• 3-month onboarding experience
• Ongoing learning opportunities
• Employee referral bonus