Technical Account Manager

Overview

Role focused on building customer relationships and providing technical support for the Docebo learning platform.

Ideal candidate should have 5+ years in technical troubleshooting and 2+ years in enterprise account management in a SaaS environment.

Locations

• Canada
• United States

Requirements

• 5+ years technical troubleshooting in SaaS
• 2+ years enterprise account management
• Basic knowledge of back-end development practices
• Working knowledge of front-end technologies
• Ability to travel internationally up to 25%
• Flexibility for EMEA time zones
• Working knowledge of iPaaS technology
• Working knowledge of SQL queries

Responsibilities

• Build and deepen customer relationships
• Provide strategic guidance and technical support
• Translate customer goals into technical strategies
• Monitor technical health across key areas
• Identify and mitigate technical risks
• Collaborate with internal teams for account planning
• Support pilot projects
• Act as a technical liaison