Customer Success Manager (Contract)

Overview

Customer Success Manager responsible for maximizing value and adoption of Docebo's LMS.

Ideal candidate has 4+ years in customer success with experience in B2B SaaS accounts.

Locations

• Australia, Victoria, Melbourne

Requirements

• 4+ years in customer success
• Experience managing B2B accounts in SaaS
• Fluent in English

Responsibilities

• Serve as primary contact for customers
• Drive LMS adoption
• Translate strategy into action
• Master Docebo's platform
• Manage customer expectations
• Handle escalations
• Engage stakeholders
• Identify upsell opportunities

Benefits

• Generous vacation policy
• Employee share purchase plan
• Career progression opportunities
• Employee resource groups
• WeWork partnership
• Work from anywhere program