Customer Success Manager

Overview

Role focused on developing long-term customer relationships and ensuring their success.

Ideal candidate should have 3-6 years of experience in Customer Success Management and strong communication skills.

Only candidates based in Cape Town, South Africa are considered

Locations

• South Africa, Western Cape, Cape Town

Requirements

• Undergraduate degree required
• 3-6 years of experience in Customer Success Management
• Fluency in English required

Responsibilities

• Develop long-term customer relationships
• Collaborate with internal teams and clients
• Act as the voice of the customer
• Leverage data for insights
• Drive Customer Success methodologies
• Partner cross-functionally for customer experiences

Benefits

• Remote work
• Flexible schedules
• Learning & development
• Language classes
• Social budget
• Referral bonus program
• dLocal Houses