Senior Technical Support Engineer

Overview

Role involves ensuring customer success and resolving technical issues for a peer-to-peer technology platform.

Ideal candidate has 5+ years of experience in technical support or software engineering with strong communication skills.

Locations

• United States

Requirements

• 5+ years experience in technical support or software engineering
• Bachelor's degree in Computer Science or similar
• Customer-facing soft skills
• Ability to read code and GitHub commits
• Excellent communication skills in English
• Broad technical understanding of mobile devices, cloud computing, and networking
• Detailed technical understanding in MongoDB, SQL, Cloud computing, or Distributed databases

Responsibilities

• Advocate for customers' needs
• Resolve issues with developers
• Communicate incident status to customers
• Write knowledge base articles
• Ensure 24x7 coverage for emergencies
• Participate in root cause analysis

Benefits

• Competitive salaries
• Stock options
• Medical, dental, vision, life, and disability coverage
• Flexible spending account
• Flexible vacation policy
• 401(k) plan