Senior Cloud Support Engineer

Overview

Role involves providing technical support and empowering customers on the DigitalOcean platform.

Ideal candidate should have extensive experience in cloud support and a strong understanding of Linux systems.

Locations

• India

Requirements

• Extensive knowledge of Linux systems
• Experience in customer success roles
• Expert understanding of cloud infrastructure

Responsibilities

• Resolve customer technical support tickets
• Troubleshoot complex product issues
• Provide technical support for core products
• Mentor Associate Support Engineers
• Collaborate with product teams
• Contribute to process improvements
• Manage outage tickets
• Maintain documentation

Benefits

• Career development resources
• Flexible time off
• Employee Assistance Program
• Local Employee Meetups
• Equity compensation
• Bonus eligibility