Cloud Support Engineer

Overview

Role involves providing technical support and solutions to customers in a cloud environment.

Ideal candidate should have 2+ years of experience in technical support with strong knowledge of cloud infrastructure.

Locations

• Mexico

Requirements

• 2+ years of experience
• BS/BE in Computer Science/Engineering or related field
• Knowledge of cloud infrastructure environments
• Strong understanding of system and networking concepts
• Good knowledge of Linux
• Experience in 24x7 production operations

Responsibilities

• Provide customer support through tickets, chat, and emails
• Monitor abuse reports and alerts
• Assist with reporting and process improvements
• Diagnose technical issues
• Meet SLAs and support KPIs
• Answer complex queries
• Work in a 24/7 environment
• Collaborate with team members

Benefits

• Career development resources
• Flexible time off policy
• Employee Assistance Program
• Local Employee Meetups
• Reimbursement for conferences and training
• Access to LinkedIn Learning
• Equity compensation
• Bonus eligibility