Associate Customer Success Manager

Overview

Role focused on retaining and growing customer relationships through value-based engagement.

Ideal candidate should have 2+ years in a tech customer-facing role with strong communication and analytical skills.

Locations

• India, Telangana, Hyderabad

Requirements

• Bachelor's degree preferred
• At least 2 years in a customer-facing role
• Basic understanding of product or service
• Strong verbal and written communication skills
• Strong analytical skills
• Customer service mindset
• Ability to work collaboratively

Responsibilities

• Build and maintain relationships with customers
• Understand customer needs
• Conduct product demos
• Monitor customer health
• Serve as primary contact for customers
• Gather and share customer feedback
• Track and analyze business KPIs
• Collaborate with internal teams

Benefits

• Career development resources
• Flexible time off policy
• Employee Assistance Program
• Local Employee Meetups
• Equity compensation
• Reimbursement for conferences and training
• Access to LinkedIn Learning