Customer Success Manager

Overview

Role overseeing customer success and relationship management for a portfolio of clients.

Ideal candidate has 2-3 years in SaaS customer success and is fluent in French and English.

Locations

• France, Île-de-France, Paris

Requirements

• 5 years of higher education
• 2-3 years in SaaS CS/Account Management
• Fluent in French and English
• Good communication skills
• Knowledge of Adtech or legal background is a plus

Responsibilities

• Manage a portfolio of 250-300 clients
• Drive growth through upselling
• Prevent churn
• Maintain high NPS
• Develop relationships with users
• Manage renewals and upsell opportunities
• Relay customer feedback to product teams
• Create customer-related content