Customer Support Agent

Overview

Role involves managing customer requests and improving internal workflows.

Ideal candidate should have solid experience in customer support and proficiency in English and French.

Locations

• France, Île-de-France, Paris

Requirements

• Experience in customer relationship management
• Experience with Intercom or similar tool required
• Minimum BAC+2 level education

Responsibilities

• Provide quality customer support
• Handle and escalate customer requests
• Create and track tickets
• Collaborate with other teams
• Use Intercom for customer interactions
• Conduct unit tests on the platform

Benefits

• Flexible remote work
• 100% health coverage
• Meal vouchers
• Home office budget
• Transportation allowance
• Flexible hours
• Great workspaces
• Career development opportunities