Senior Customer Success Manager

Overview

Role focused on leading retention efforts for high-value EMEA accounts.

Ideal candidate has 5+ years in Customer Success with a strong track record in managing high-value accounts.

Locations

• United Kingdom, England, London

Requirements

• 5+ years in Customer Success
• Proven track record managing complex accounts
• Strong understanding of success metrics
• Exceptional communication skills
• Experience running QBRs
• Proficiency with Customer Success platforms and CRM systems

Responsibilities

• Own a portfolio of strategic customers
• Ensure high renewal rates
• Develop success plans
• Partner with Product, Sales, and Support
• Lead quarterly business reviews
• Monitor key metrics
• Identify upsell opportunities
• Build relationships with stakeholders

Benefits

• Competitive salary
• 25 days holiday
• Flexible working hours
• Employee equity scheme
• Personal budget for learning
• BUPA Private Healthcare
• Pension scheme
• Social office events