Team Lead Rider Support

Overview

Lead the Rider Support team to enhance rider experience and operational efficiency.

Ideal candidate has experience in team leadership and is detail-oriented with strong communication skills.

Locations

• United Kingdom, England, London

Requirements

• Experience managing a contact centre team
• Experienced team leader
• Fluency in English and preferred languages (French, Dutch, Italian)

Responsibilities

• Manage Rider Support team
• Develop team and processes
• Drive efficiencies
• Analyze operational issues
• Communicate with stakeholders
• Advocate for riders

Benefits

• Healthcare benefits
• Parental leave
• Generous annual leave
• Well-being support
• Pensions