SMB Quality Analyst - French Speaking

Overview

Quality Analyst role focused on enhancing agent interactions and operational excellence.

Ideal candidate has experience in quality roles and is fluent in French and English.

Locations

• United Kingdom, England, Manchester

Requirements

• Experience in analytical quality role
• Experience in Contact Centre environments
• Fluent in French and English

Responsibilities

• Monitor agent interactions
• Support Contact Centre operations
• Implement feedback processes
• Coach end-users
• Participate in performance calibration
• Support underperforming agents
• Champion change
• Provide regular reports

Benefits

• Healthcare benefits
• Parental leave
• Generous annual leave
• Well-being support