Renewals Specialist

Overview

Responsible for managing customer accounts and ensuring renewals.

Ideal candidate has 4+ years in customer success with knowledge of cybersecurity best practices.

Locations

• United States

Requirements

• 4+ years experience in customer success or similar role
• Knowledge in privilege access management
• Competency with Salesforce

Responsibilities

• Manage assigned customer accounts
• Develop customer relationships for retention
• Work with sales and support teams for onboarding
• Identify at-risk accounts
• Proactively manage renewal processes

Benefits

• Competitive salaries
• Medical, dental, and vision insurance
• Pension/retirement matching
• Generous discretionary time off
• Paid company holidays
• Paid leave for new birth, adoption, or foster-to-adopt