Customer Success Manager

Overview

Role focused on managing customer relationships and driving account growth in a fintech environment.

Ideal candidate has 5+ years of experience in Customer Success with strong analytical and relationship management skills.

Locations

• Japan, Tokyo, Tokyo

Requirements

• 5+ years in Customer Success or related role
• Proven ability in account growth
• Native-level Japanese
• Business-level English
• Proficient in CRM tools

Responsibilities

• Manage merchant accounts
• Drive growth through upsell and cross-sell
• Act as a strategic advisor
• Conduct regular check-ins
• Collaborate with cross-functional teams
• Maintain accurate CRM records

Benefits

• Annual performance-based salary increase
• Profit sharing
• Hybrid work model
• Complete social insurance
• Health check-ups
• Sports club discounts
• Language training support
• Self-learning support