Definely

Senior Customer Success Manager - Enterprise

Definely

Overview

Role focused on ensuring customer success and satisfaction with Definely's products.

Ideal candidate has 4+ years in Customer Success with a strong track record in managing Enterprise accounts.

hybridmidpermanentfull-timeEnglish

Locations

  • United Kingdom, England, London

Requirements

  • 4+ years in Customer Success or similar
  • Experience with Enterprise customers
  • Track record of managing 20-40 accounts

Responsibilities

  • Manage a portfolio of Enterprise customers
  • Identify and improve customer experience
  • Drive customer growth and retention
  • Deliver training sessions
  • Collaborate for effective product launch
  • Track customer satisfaction and churn
  • Be the voice of the customer
  • Manage renewal process

Benefits

  • Competitive salary
  • Ongoing learning and development
  • Private healthcare
  • Flexible working
  • Enhanced parental leave
  • Cycle to work scheme
  • Top-quality equipment
  • Time off