Solutions Architect

Overview

Role involves engaging with customers to solve technical challenges and enhance support infrastructure.

Ideal candidate has 3+ years in technical support with a strong software engineering background.

Locations

• United States

Requirements

• 3+ years in technical support
• Strong software engineering background
• Experience with automation solutions

Responsibilities

• Own post-sales customer engagements
• Lead technical resolution of support issues
• Design improvements to support processes
• Create automated solutions
• Analyze support ticket patterns
• Develop technical documentation
• Collaborate with product teams
• Assist with implementation projects