Players/Creators Support Specialist

Overview

Role involves supporting and moderating the Decentraland community across various channels.

Ideal candidate should have 2+ years of support experience and knowledge of the Web 3/Blockchain space.

Locations

• Northern America

Requirements

• 2 years of support experience
• Knowledge of Web 3/Blockchain
• Fluent in English
• Computer knowledge and troubleshooting skills

Responsibilities

• Respond to community questions
• Moderate social media content
• Collaborate on issue resolution
• Suggest improvements to support processes
• Engage with players to increase retention

Benefits

• 25 days PTO
• Internet expense
• Quarterly bonus
• Budget for laptop/pc