Customer Success Manager (Mid-Market)

Overview

Role focused on ensuring customer adoption and satisfaction with Dealpath.

Ideal candidate has 2-5 years in customer success with strong communication and problem-solving skills.

Locations

• United States, California, San Francisco

Requirements

• Bachelor's degree
• 2-5 years in customer success or account management
• Strong communication skills
• High attention to detail
• Proficiency in Excel/Google Sheets

Responsibilities

• Interact with customers to define success criteria
• Train and onboard customers
• Produce training seminars
• Field support inquiries
• Assist in creating documentation
• Work cross-functionally with teams
• Ensure customer retention and satisfaction
• Help build success metrics

Benefits

• Medical, dental, & vision insurance
• Flexible Spending Account
• Paid Parental Leave
• 401(k)
• Company sponsored commuter benefits
• Flexible time off policy
• Monthly wellness reimbursement