Senior Client Success Manager

Overview

Role focused on building relationships with enterprise clients to drive adoption and retention.

Ideal candidate has 5+ years of CSM experience in SaaS and strong ESG knowledge.

Locations

• United Kingdom, England, London

Requirements

• 5+ years experience as CSM
• Professional knowledge of ESG
• Stakeholder experience with Enterprise clients
• Excellent English communication skills
• Bachelor's degree

Responsibilities

• Manage client relationships
• Oversee onboarding and project coordination
• Manage renewals and upsell pipeline
• Act as customer advocate
• Travel for in-person meetings
• Collaborate with team in London office

Benefits

• Dynamic international work environment
• Hybrid working with flexible hours
• Learning and Development path
• Competitive compensation
• 25 days annual leave
• Private Health Insurance
• Pension scheme
• Gym allowance