Training Team Lead

Overview

Role involves leading and optimizing the performance of a team of Trainers for customer onboarding.

Ideal candidate has 3+ years experience in fast-paced environments and 2+ years in people management.

Candidates hired outside the U.S. will receive regionally adjusted compensation

Locations

• United States

Requirements

• 3+ years experience
• 2+ years people management experience
• Open to 20% travel
• Strong communication skills
• Data-driven mindset

Responsibilities

• Supervise and coach Trainers
• Develop QA strategy
• Manage team schedules
• Analyze performance data
• Resolve customer issues

Benefits

• Healthcare benefits
• Dental benefits
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off