Director of IT Service Management

Overview

Dynamic role leading global IT service management strategy and practices.

Ideal candidate has 6-8+ years in IT Service Management with strong ITIL knowledge.

Locations

• Czech Republic, Praha, Hlavní město, Prague

Requirements

• Bachelor's or Master's degree required
• 6-8+ years of IT Service Management experience
• Proven track record in ITSM processes
• Deep understanding of ITIL frameworks
• Strong communication and leadership skills
• Familiarity with ITSM tools like ServiceNow
• Criminal record extract required

Responsibilities

• Lead global service management strategy
• Drive ITSM practices adoption
• Oversee service management processes design
• Develop IT service catalog
• Implement performance metrics
• Collaborate with technology and business leaders
• Promote continuous improvement culture
• Manage vendor relationships

Benefits

• Flexible working conditions
• Further development opportunities
• Friendly international environment