Technical Account Manager

Overview

Role involves managing technical escalations and ensuring customer satisfaction with Cyberhaven's security solutions.

Ideal candidate has 7+ years of EDR/DLP experience and strong technical support skills in a customer-facing role.

Locations

• United States

Requirements

• 7+ years EDR/DLP experience
• 3+ years in Technical Account Management or similar role
• Deep technical background in SaaS security
• Excellent verbal and written communication skills
• Practical knowledge of networking and security products

Responsibilities

• Analyze and resolve technical issues
• Reproduce and document customer issues
• Coordinate with development teams
• Serve as point of contact for escalations
• Conduct regular customer check-ins
• Monitor customer usage patterns
• Develop knowledge base articles

Benefits

• Competitive salary
• Stock options
• Great benefits
• 401k
• Flexible paid time off