Customer Support Executive

CXM Direct

Overview

Role involves managing customer support through various channels.

Ideal candidate should have proven customer support experience and be proficient in English and Spanish.

remotefull-timeEnglishSpanishMicrosoft OfficeCRM

Locations

  • Mexico

Requirements

  • Proven customer support experience
  • Experience in Forex and Financial Market is a plus
  • Excellent command of English and Spanish
  • Proficiency in Microsoft Office
  • Strong phone contact handling skills

Responsibilities

  • Manage company chats, emails, and calls
  • Identify and assess customer needs
  • Handle inquiries from leads and clients
  • Update CRM and keep records
  • Interact with other departments
  • Follow up with clients

Benefits

  • Bonuses and commissions based on sales results
  • Compensation scheme shared during interview