Customer Service Team Leader

Overview

Team leader responsible for enhancing customer service and managing a small team.

Ideal candidate has 3-5 years in customer service leadership with strong communication and analytical skills.

Locations

• United Kingdom, England, London

Requirements

• 3-5 years in customer service leadership
• Strong communication skills
• Experience with CRM platforms

Responsibilities

• Lead customer service initiatives
• Manage customer interactions
• Develop team members
• Monitor service metrics
• Identify process improvements
• Communicate product knowledge
• Foster customer relationships
• Support business growth

Benefits

• Pension scheme
• 25 days annual leave
• Life assurance
• Ongoing training
• Product discounts
• Remote working
• Supportive team environment
• Employee assistance programme