Customer Support Executive

Overview

Role involves providing customer support and improving processes in a fast-paced startup.

Ideal candidate should have extensive knowledge of the Web3 space and excellent problem-solving skills.

Locations

• United States

Requirements

• Crypto-native knowledge
• Excellent communication skills
• Ability to work independently

Responsibilities

• Deliver customer support through Zendesk
• Liaise with stakeholders to solve problems
• Report product malfunctions
• Gather customer feedback
• Build new processes
• Drive improvements in customer experience

Benefits

• Fully-Remote or Hybrid
• 25 Days Paid Holiday
• 401K plan with 4% employer matching
• Private Health, Dental and Vision
• Attractive Maternity and Paternity Policies
• Life Insurance up to $100k
• Gym Classes or Spa Treatments
• Training and Development Budget