Customer Success Manager

Overview

Role focused on ensuring client success and satisfaction with Crunchbase products.

Ideal candidate should have 2+ years of Customer Success experience in SaaS.

Only candidates from specified states in the USA are considered

Locations

• United States, North Carolina
• United States, Oregon
• United States, New York
• United States, Wyoming
• United States, Maine
• United States, Minnesota
• United States, California
• United States, Florida
• United States, New Jersey
• United States, South Carolina
• United States, Washington
• United States, Pennsylvania
• United States, Colorado
• United States, Illinois
• United States, Massachusetts
• United States, Texas
• United States, Georgia
• United States, Virginia
• United States, Nevada

Requirements

• Bachelor's degree preferred
• Minimum 2 years in Customer Success
• Experience in SaaS or startup environments is a plus

Responsibilities

• Manage post-sales lifecycle
• Oversee onboarding of new customers
• Develop strategies for customer engagement
• Manage existing business and upsell opportunities
• Partner with teams for customer feedback
• Lead renewal negotiations

Benefits

• Competitive salary
• Equity in stock options
• Generous reimbursement for learning
• Monthly wellness stipend
• 14 weeks fully-paid time off
• Flexible PTO
• Incredible medical, vision, and dental benefits
• 401(k) and Roth plans