Customer Success Manager

Overview

Role involves managing customer success and building relationships with key contacts.

Ideal candidate should have 5+ years of experience in enterprise SAAS customer success with an analytical mindset.

Locations

• Canada, Ontario, Toronto
• United States, California, San Francisco

Requirements

• 5+ years in enterprise SAAS customer success
• Empathetic approach with customers
• Analytical mindset for customer opportunities

Responsibilities

• Build relationships with key customer contacts
• Review customer campaigns and provide guidance
• Onboard and deploy new customers
• Act as a trusted advisor on product
• Collaborate with sales, product, engineering, and marketing
• Manage customer relationship outputs
• Provide customer feedback to stakeholders
• Identify and manage customer opportunities

Benefits

• 75% medical/dental/vision coverage
• 100% basic life coverage
• Employer-matched 401(k)
• 20-day PTO
• 9 paid holidays
• Company shutdown from 12/24 - 01/01
• Professional education opportunities