Intake Manager

Overview

Leadership role managing the intake process and team for a law firm.

Ideal candidate should have managerial experience and a background in personal injury law.

Locations

• United States

Requirements

• Managerial experience required
• 1+ year of phone-based customer service experience preferred
• Personal injury background preferred
• Strong attention to detail required
• Tech-savvy and remote-ready
• Excellent verbal communication skills required
• Solution-oriented leadership skills required

Responsibilities

• Lead and manage the intake team
• Oversee the entire intake process
• Conduct regular call audits
• Implement and optimize intake software
• Handle escalated calls
• Liaise with marketing
• Continuously evaluate workflows

Benefits

• Professional growth opportunities
• Collaborative team environment
• Mission-driven work
• Make a difference from day one