Senior Technical Support Engineer

Overview

Role involves providing enterprise-level technical support and ensuring customer success.

Ideal candidate has 5+ years of experience with distributed systems and strong troubleshooting skills.

Locations

• United States

Requirements

• BS degree in Computer Science or equivalent
• 5+ years experience supporting enterprise customers
• Expert-level troubleshooting and problem-solving skills

Responsibilities

• Provide technical support to Enterprise customers
• Research and troubleshoot customer issues
• Document knowledge in tech notes and articles
• Participate in real-time forums
• Provide feedback and set expectations
• Follow procedures for issue escalation
• Develop technical understanding of products
• On-call or off-hours duties

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Short-term disability
• Life insurance
• Paid holidays
• Paid time off
• 401(k)
• Equity
• Discretionary bonus