IT Support Representative (Tier 3)

Overview

Role involves providing tier 3 support for internal and external customers, managing tickets, and troubleshooting issues.

Ideal candidate should have strong communication skills and a solid understanding of web technologies.

Locations

• United States

Requirements

• Excellent English communication skills
• Attention to detail
• Resourceful
• Familiar with Jira
• Basic skills with HubSpot
• Solid understanding of HTML, CSS, JavaScript
• Understanding of computer networks
• Familiarity with XML and JSON

Responsibilities

• Provide support to internal and external customers
• Triaging support tickets
• Maintain communication with ticket reporters
• Document issues in knowledge base
• Assist with troubleshooting
• Debug website issues
• Gather necessary details for ticket resolution
• Route tickets to appropriate teams

Benefits

• Dynamic team culture
• Opportunities for learning
• Career growth
• Flexible work environment
• Work-life balance