Strategic Customer Success Manager- West

Overview

Role focused on ensuring customer success and driving business growth through strategic initiatives.

Ideal candidate has 4-6 years of experience in customer-facing roles within SaaS or Contact Center environments.

Locations

• United States

Requirements

• 4-6 years in Customer Success or Account Management
• Strong communication skills
• Highly organized
• Autonomous in data analysis and software configuration
• Willing to travel (~25%)

Responsibilities

• Foster strategic customer relationships
• Analyze and improve customer journey
• Drive renewal and expansion efforts
• Track Customer Success metrics
• Collaborate with internal teams
• Interface with customers at all levels
• Advocate for customer needs
• Build and configure Cresta product for customers

Benefits

• Medical, dental, and vision plans
• Paid parental leave
• Monthly health & wellness allowance
• Work from home office stipend
• Lunch reimbursement
• Flexible PTO