Customer Support Specialist

Overview

Role focused on delivering solutions and outcomes for clients in a fast-paced environment.

Ideal candidate has 1+ years in customer service, preferably in fintech or SaaS, and is tech savvy.

Locations

• United States

Requirements

• 1+ years in high-volume customer service
• Experience with Zendesk preferred
• Schedule flexibility required
• Detail-oriented and organized
• Tech savvy with troubleshooting skills

Responsibilities

• Handle inquiries via phone, chat, and email
• Collaborate with other teams to resolve customer issues
• Evaluate customer inquiries regarding invoices
• Identify trends for improvement
• Meet customer satisfaction and efficiency metrics

Benefits

• Competitive compensation
• Great healthcare benefits
• 401k match
• Work from home stipend
• 144 hours of PTO