SaaS Technical Support Specialist - Platform & API

Overview

Experienced SaaS Technical Support Specialist resolving complex platform issues and troubleshooting API integrations.

Ideal candidate should have 3+ years of SaaS technical support experience and strong analytical problem-solving skills.

Locations

• Canada

Requirements

• 3+ years technical support experience
• 3+ years professional experience in Canada
• Proven mobile application support experience
• Hands-on experience with REST APIs
• Strong analytical problem-solving skills
• Excellent communication skills
• Experience with ticketing systems

Responsibilities

• Provide Tier 1/2 technical support
• Troubleshoot complex platform functionality
• Test and debug REST API endpoints
• Resolve SaaS-related technical problems
• Conduct root cause analysis
• Collaborate with development teams
• Maintain detailed technical documentation
• Track and report on key support metrics

Benefits

• Competitive salary
• Comprehensive benefits package
• Professional development opportunities
• Direct impact on restaurant technology transformation