Real Time Monitoring Analyst

Overview

Dynamic role optimizing operational flow through real-time adjustments.

Ideal candidate should have at least 1 year of call center experience and strong analytical skills.

Locations

• Greece, Attica, Athens

Requirements

• Minimum 1 year experience in call center
• Knowledge of call center performance indicators
• Good working knowledge of Excel and Windows programs

Responsibilities

• Monitor real-time operations
• Make intra-day adjustments
• Communicate changes between Operations & WFM

Benefits

• Competitive salary
• Career opportunities
• Supportive working environment