Customer Support Specialist

Overview

Role involves leading customer service to enhance client support experience.

Ideal candidate has 6+ years in customer service with managerial experience in tech or SaaS.

Locations

• Philippines

Requirements

• 6+ years experience in customer service
• 2+ years in managerial role
• Strong understanding of customer service practices
• Proficiency with customer support platforms
• Exceptional problem-solving skills
• Strong communication skills
• Data-driven mindset
• Fluent in English

Responsibilities

• Lead customer service function
• Develop customer service policies
• Monitor customer service metrics
• Handle escalated customer issues
• Collaborate with cross-functional teams
• Build feedback loop with product development
• Support implementation of new tools
• Stay informed on industry trends

Benefits

• Flexible leave
• Performance bonus
• Stock options after 6 months
• Remote work allowance
• Learning and development plan
• Company activities and events
• Competitive remuneration package