Technical Account Manager

Overview

Role involves managing technical account operations and ensuring partner success on the Coursera platform.

Ideal candidate has 3+ years in customer success on technical platforms and strong project management skills.

Locations

• Canada

Requirements

• 3+ years in customer success on a technical platform
• 3+ years in account management and collaboration with Engineering/Product teams
• Proven project management experience with complex stakeholders

Responsibilities

• Manage operational processes for learning programs
• Build relationships with partners for success strategy
• Enable partner success on the platform
• Advocate for partner and learner success
• Iterate on operational workstreams