Global Implementation Manager

Overview

Drive enterprise-wide impact through high-quality implementations for diverse customers.

Ideal candidate has 4+ years in customer-facing program management with strong analytical and communication skills.

Candidates must have eligible working rights and compatible timezone overlap with their team

Locations

• Canada

Requirements

• 4+ years in program/project management
• Experience managing large-scale customer portfolios
• Strong analytical skills
• Technical acumen in SaaS tools
• Excellent communication abilities

Responsibilities

• Manage a large book of enterprise accounts
• Monitor portfolio health using analytics
• Lead implementation and onboarding for clients
• Develop outreach programs
• Adopt innovative solutions for customer experience
• Collaborate with cross-functional teams

Benefits

• Flexible workspace choices
• Virtual interviews and onboarding
• Competitive pay
• Equitable compensation practices
• Variable pay and equity options