Vice President, Customer Success

Overview

Role leading and scaling global Customer Success organization.

Ideal candidate has 15+ years in B2B SaaS and strong leadership in customer success.

Locations

• Canada
• United States

Requirements

• 5+ years in customer success
• 15+ years in B2B SaaS
• Experience in high-performing teams
• Strong understanding of customer journey design
• Expertise in customer-centric processes
• Exceptional data analysis skills

Responsibilities

• Develop and execute Customer Success strategy
• Lead global Customer Success team
• Own customer journey and satisfaction
• Drive customer retention and growth
• Collaborate with cross-functional teams

Benefits

• Remote work support
• Health benefits
• Retirement savings plan
• Annual fitness allowance
• Mental health support
• Access to training programs