Professional Services Operations Coordinator

Overview

Role involves managing operations and improving service delivery for recurring services.

Ideal candidate should be highly organized with strong customer service skills and proficiency in Microsoft Office.

Locations

• Canada

Requirements

• Relevant degree required
• Customer-facing experience preferred
• Proficiency in Microsoft Office

Responsibilities

• Manage recurring services programs
• Act as primary contact for clients
• Track service performance metrics
• Assign tasks based on resource availability
• Monitor internal resource capacity
• Track customer satisfaction metrics
• Implement process improvements
• Collaborate with cross-functional teams

Benefits

• Health benefits
• Dental plans
• Fitness allowance
• Retirement savings plan
• Work from home
• Subsidized internet
• Employee development programs
• Corporate volunteering