Bilingual Customer Support Analyst (English/French)

Overview

Role responsible for resolving customer issues related to Cority's product suite.

Ideal candidate should be bilingual in English and French with customer service experience.

Locations

• Canada

Requirements

• Bilingual in English and French
• Bachelor's degree or equivalent experience
• Previous customer service experience
• Strong analytical skills
• Excellent communication skills
• Basic software understanding
• Organizational skills
• Ability to work independently

Responsibilities

• Respond to customer inquiries
• Troubleshoot technical problems
• Log support interactions
• Provide follow-up with customers
• Escalate complex issues
• Collaborate with internal teams
• Identify recurring issues
• Maintain product knowledge

Benefits

• Health benefits
• Dental plans
• Fitness allowance
• Health care spending account
• Retirement savings plan
• Work from home
• Subsidized internet
• Employee development programs