Customer Success Manager (Automotive)

Overview

Role responsible for onboarding and ensuring satisfaction of mid-sized automotive customers.

Ideal candidate has 4-6+ years in Customer Success with dealership experience and SaaS familiarity.

Locations

• United States

Requirements

• 4-6+ years in Customer Success or Account Management
• Direct dealership experience required
• Experience with SaaS tools or automotive CRMs
• Excellent communication and relationship-building skills
• Tech-savvy with multiple tools
• Strong organizational skills
• Ability to travel periodically

Responsibilities

• Build relationships with automotive customers
• Drive onboarding and training
• Support customers with AI tools
• Resolve issues independently
• Monitor customer health and identify risks
• Coordinate success planning and renewals
• Contribute to the Auto vertical playbook

Benefits

• Health, dental, and vision benefits
• Flex time PTO
• 401k
• Equity