Customer Success Manager, DACH

Overview

Role involves managing post-sale relationships with top-tier accounts to ensure customer success.

Ideal candidate has experience in EUC software, strong customer relationship skills, and is customer-centric.

Strong preference for candidates in the EU or Israel

Locations

• Austria
• Israel
• Switzerland
• Germany

Requirements

• Experience in EUC or similar software company
• Startup/SaaS experience
• Proven experience in building customer relationships
• Strong written and verbal communication skills
• Languages: German Native, English Fluent

Responsibilities

• Manage full lifecycle of enterprise customers
• Identify expansion opportunities
• Build relationships with senior IT professionals
• Guide customers to optimize experience
• Work closely with sales and marketing
• Be customer advocate
• Understand customer use cases