Contentsquare

Product Support Agent

Contentsquare

Overview

Role involves providing technical support and improving customer experience.

Ideal candidate has 2+ years in customer-facing roles with strong problem-solving skills.

hybridmidpermanentfull-timeEnglishZendeskJira

Locations

  • Italy, Lombardy, Milan
  • France, Île-de-France, Paris

Requirements

  • 2+ years in customer-facing role
  • Understanding of HTML, CSS, JavaScript
  • Experience with troubleshooting software

Responsibilities

  • Provide technical support and troubleshooting
  • Answer internal queries
  • Gather and analyze information
  • Manage customer expectations
  • Act as subject matter expert
  • Create help center content
  • Collaborate with departments

Benefits

  • Career development
  • Flexible work policies
  • Generous paid time-off
  • Parental leave
  • Wellbeing allowances
  • Stock options
  • Employee Resource Groups